Performance Measurement

In this course, you will learn what it means to measure a group’s or organization’s performance and why performance measurement is important. You will explore three common performance measurement systems and master a disciplined process for measuring a group’s performance – including determining what aspects of the group’s performance should be measured; choosing appropriate performance targets for a group; gathering and interpreting performance data on the metrics chosen; and avoiding common mistakes, such as tracking too many metrics or setting unrealistic targets.